Follow the steps below to troubleshoot the issue:
1. Make sure you have a Paprika account:
A Paprika account is required to sync your recipes between devices. The first thing to check is to make sure you are logged into your Paprika account on all of your devices. This is accessed by going to Paprika's Settings -> Cloud Sync. If you are not currently logged in, then your app will not sync. If you already have a Paprika account, press the Login button and login to that account. If you don't have an account, press the Sign Up button to create a new account.
(Paprika does not use iCloud for syncing, so your iCloud account will not affect Paprika in any way.)
2. Make sure both devices are using the same Paprika account:
The next thing to check is to make sure that you are logged into the same account on all of your devices. Recipes are linked to specific Paprika accounts. Most of the time when someone encounters this problem, it is because they have accidentally logged into different Paprika accounts on each of their devices. Make sure the email addresses match exactly. We often find cases where there is a typo somewhere in the email address, or where the domains do not match (e.g. email@example.com vs firstname.lastname@example.org).
If you have found that your email addresses do not match, you can correct this by pressing the Log Out button to log out of the incorrect account, and then logging back in with the correct email address.
3. Check the Sync Status:
Assuming you've verified that each device is logged into the same Paprika account, the next step is to check the Sync Status field for any error messages. The most common error message is "Invalid or expired credentials", which can happen if you have recently reset your password. To fix this error you will need to log out of your Paprika account by pressing the Log Out button, and then log back in with your new password on all of your devices.
4. Check the Last Synced Date:
Make sure that all of your devices have been recently synced. If you have syncing set to manual instead of automatic, you may need to manually run a sync by pressing the Sync Now button.
5. Submit a support request:
If, after following steps 1-4 you are still having problems syncing, please go ahead and submit a support request. When you submit your request, please include screenshots of the Cloud Sync settings pane from each device so we can see the current sync status and last synced date.