Submit a request

please consult our help center and user guides before submitting a request. note that this form is primarily meant for users requesting help with critical issues. please don't be offended if you submit a non-critical request and don't hear back from us. due to high request volume we must prioritize critical requests only.

please try to be as specific as possible when describing your problem. for sync issues, include the email address of your account. for website issues, include a specific link to the website. for errors and crashes, please provide the full error message.

ipad, iphone, mac, windows, kindle fire, or android.

paprika's version number (located at the bottom of the settings pane on ios/android, and in the about pane on mac/windows). please do not just write in "latest", otherwise when we release new versions, it no longer means what you intended, and we will be very confused.

the version of the operating system you have installed on your device. (ios 8.1, os x 10.9.5, android 4.4.2, windows 8.1, etc.)

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