Submit a request

Note: Due to high request volumes we may not be able to directly reply to every request, so please consult our Help Center and User Guides for answers to commonly asked questions before submitting a new request.

In particular, we are getting a ton of requests regarding the Paprika 4 beta right now. While we may not be able to reply to every request, we do read all feedback that is submitted and your feedback is greatly appreciated, thank you to all of our testers!

Common Issues:

  1. For questions about the Paprika 4 beta, please refer to the Paprika 4 section of the Help Center.
  2. For all Windows licensing issues (lost license keys or activation problems) please refer to the Windows section of the Help Center.
  3. For all sync related issues (lost recipes, forgotten passwords, changed email addresses) please refer to the Paprika Cloud Sync section of the Help Center.
  4. Paprika is sold separately for iOS, macOS, Android, and Windows.

Notes:

  1. If possible, please submit your request in English.
  2. We cannot offer phone support, please do not give us your phone number.

Please try to be as specific as possible when describing your problem. For sync issues, include the email address of your account. For website issues, include a specific link to the website. For errors and crashes, please provide the full error message or crash log.

The device(s) you are using. (iPhone X, iPad Air, MacBook Pro, Nexus 6P, Surface Pro, Fire HD 8, etc.)

Paprika's version number, located at the bottom of the Settings pane on iOS/Android, and in the About pane on macOS/Windows. Please provide the full version number, for example: 3.6.5. Do not just write in "latest" or "3" because our version numbers change frequently and we need to know what version you actually have installed.

The version of the operating system you have installed on your device. (iOS 11.1, macOS 10.12.6, Android 8.0, Windows 10, etc.)

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