Submit a request

Attention: Please read first before filling out the form below!

If you have recently upgraded to Paprika v3.8.0 on iOS and are having problems adding, editing, or downloading recipes, please make sure you update to version 3.8.1 via the App Store Updates tab to resolve this issue.

Note: Due to high request volumes we may not be able to directly reply to every request, so please consult our Help Center and User Guides for answers to commonly asked questions before submitting a new request.

Common Issues:

  1. If you are unable to open Paprika 2 after upgrading to iOS 16, follow these instructions.
  2. For all Windows licensing issues (lost license keys or activation problems) please refer to the Windows section of the Help Center.
  3. For all sync related issues (lost recipes, forgotten passwords, changed email addresses) please refer to the Paprika Cloud Sync section of the Help Center.
  4. Paprika is sold separately for iOS, macOS, Android, and Windows.

Please submit all requests in English. Additionally, we cannot offer phone support, so please do not give us your phone number or ask us to call you. All requests will be answered via email.

Please try to be as specific as possible when describing your problem. For sync issues, include the email address of your account. For website issues, include a specific link to the website. For errors and crashes, please provide the full error message or crash log.

The device(s) you are using. (iPhone X, iPad Air, MacBook Pro, Nexus 6P, Surface Pro, Fire HD 8, etc.)

Paprika's version number, located at the bottom of the Settings pane on iOS/Android, and in the About pane on macOS/Windows. Please provide the full version number, for example: 3.6.5. Do not just write in "latest" or "3" because our version numbers change frequently and we need to know what version you actually have installed.

The version of the operating system you have installed on your device. (iOS 11.1, macOS 10.12.6, Android 8.0, Windows 10, etc.)

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